Player Protection

Play Smart.
Stay in Control.

arionay believes that gambling should always be a source of entertainment — never stress, never hardship. Our responsible gaming programme gives every Filipino player the tools they need to keep it that way.

Gambling is addictive. Know when to stop.

arionay Plays Responsibly

At arionay, we take responsible gaming seriously — not just because it is required by Philippine gaming regulations, but because we genuinely care about the well-being of every player on our platform. Whether you are spinning the reels on your favourite slot, joining a live bingo session, or trying your luck at the fishing tables, arionay wants your experience to stay fun, controlled, and within your means.

Gambling is a form of entertainment. Like any form of entertainment, it works best when you set boundaries and stick to them. The moment it starts feeling like an obligation, a way to recover losses, or a source of anxiety, that is a signal to pause and reassess. arionay is here to help you do exactly that — with practical tools, honest information, and a support team available around the clock.

We enforce a strict 21+ age policy across all real-money gaming activity on the arionay platform, in line with Philippine law. We also actively monitor player behaviour for signs of problem gambling and will reach out proactively when we see patterns that concern us.

21+

Strictly 21 and Above

Real-money gambling on arionay is available only to players who are 21 years of age or older, as required under Philippine gaming regulations. Age verification is mandatory during account registration. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.


Your arionay Player Protection Toolkit

arionay gives you six powerful tools to manage your gambling activity. All of them are available directly from your account dashboard — no need to call anyone or wait for approval.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your arionay account. Once your limit is reached, deposits are blocked until the next period resets. Limits take effect immediately and can only be lowered instantly — raising them requires a 24-hour cooling-off period.

Session Time Limits

Choose how long each gaming session can last. When your time is up, arionay will display a reminder and, if you choose, automatically log you out. This helps prevent the kind of extended play that can lead to poor decisions and overspending.

Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your arionay account remains open but all real-money gaming is suspended. The cool-off cannot be cancelled once activated.

Self-Exclusion

If you feel you need a longer break, arionay's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will be removed from all arionay marketing communications.

Loss Limits

Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached, arionay will prevent further real-money play until the period resets. This is one of the most effective tools for keeping gambling within your entertainment budget.

Reality Checks

Enable on-screen pop-up reminders at regular intervals showing how long you have been playing and how much you have won or lost in the current session. A quick reality check can make a big difference in keeping your gambling in perspective.


How to Activate Your Protection Tools

Setting up responsible gaming limits on arionay takes less than two minutes. Here is how to do it from your account dashboard.

Gambling is addictive. Know when to stop.

If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental health, please use the self-exclusion tool or contact the arionay support team immediately. Help is always available.

1
Log in to your arionay account

Visit the arionay platform and sign in using your registered email address and password. Make sure you are on the official arionay site.

2
Go to Account Settings

Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

In the Account Settings menu, find the "Responsible Gaming" tab. All available player protection tools are listed here in one place.

4
Choose and configure your limits

Select the tool you want to activate — deposit limit, session time, cool-off, loss limit, self-exclusion, or reality checks — and enter your preferred settings.

5
Confirm and save

Review your settings and click "Confirm". Most limits take effect immediately. You will receive a confirmation email from arionay once the change is applied.


Is Your Gambling Still Under Control?

Answer these questions honestly. If you answer "yes" to two or more, it may be time to use arionay's responsible gaming tools or seek professional support.

1

Have you ever spent more money gambling than you originally planned to?

2

Have you gambled to try to win back money you previously lost?

3

Have you borrowed money or sold personal belongings to fund gambling?

4

Has gambling caused arguments or tension with family members or close friends?

5

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

6

Have you ever missed work, school, or important family events because of gambling?

If you answered yes to two or more questions: Please consider activating arionay's self-exclusion tool or reaching out to our support team. You can also contact the National Council on Problem Gambling or speak with a trusted mental health professional. Remember — Gambling is addictive. Know when to stop.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Knowing the early warning signs helps you — or someone you care about — get help before things escalate.

  • Spending more time and money on gambling than intended, session after session.
  • Thinking about gambling constantly — planning the next session, reliving past wins or losses.
  • Hiding gambling activity from family, friends, or colleagues.
  • Gambling to escape stress, depression, loneliness, or other negative emotions.
  • Chasing losses — continuing to play in an attempt to recover money already lost.
  • Neglecting personal responsibilities, health, or relationships because of gambling.
  • Feeling guilt, shame, or regret after gambling sessions but continuing anyway.
  • Relying on others financially while continuing to gamble.

Playing It Safe at arionay

arionay actively monitors platform activity and invests in player protection every day. Here is a snapshot of our responsible gaming commitment.

21+
Minimum age for all real-money gaming on arionay
24/7
Support team availability for responsible gaming concerns
6+
Player protection tools available in every arionay account
0
Tolerance for underage gambling — zero exceptions, ever
arionay's Responsible Gaming Pledge

arionay pledges to never target vulnerable individuals with promotional offers, to provide transparent odds and game information, and to always prioritise player welfare over revenue. We support PAGCOR's responsible gaming framework and cooperate fully with Philippine regulatory authorities.


Enjoy arionay — Play Responsibly

arionay is built for Filipino players who love great games and want to stay in control. Set your limits, play within your budget, and enjoy the experience the way it was meant to be enjoyed.

21+ only  ·  Gambling is addictive. Know when to stop.