arionay Privacy Policy

1. Introduction

arionay ("arionay", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the arionay online casino platform (the "Platform"). This Privacy Policy ("Policy") describes how arionay collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Policy applies to all users of the arionay Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact arionay's customer support team. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

This Policy should be read alongside the arionay Terms & Conditions, which govern your use of the Platform as a whole. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

arionay collects personal data in the following categories:

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and residential address provided when you create an arionay account.
• Identity verification (KYC) data: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys national ID, driver's licence), selfie or liveness check, and proof of address documents submitted to verify your identity.
• Payment data: GCash mobile number, PayMaya account details, bank account information (account name, account number, bank name), and debit card details used to fund or withdraw from your arionay account. Full payment credentials are processed by our payment service providers and are not stored in plain text by arionay.
• Support communications: Messages, emails, and chat transcripts exchanged with the arionay customer support team.
• Responsible gaming data: Deposit limits, session time preferences, and self-exclusion requests you submit through the Platform.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, games played, session duration, bet history, game preferences, and navigation paths within the Platform.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

• Payment processors: Transaction status and fraud-screening signals from GCash, PayMaya, and our banking partners.
• Identity verification providers: Results of automated KYC and AML screening checks.
• Analytics providers: Aggregated and anonymised usage statistics to help us understand how the Platform is used.

3. How We Use Your Personal Data

arionay uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

arionay processes your personal data on the following legal bases under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the arionay service, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

arionay does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, and participating Philippine banks, solely to process your deposits and withdrawals.
• KYC and AML service providers: Third-party identity verification and fraud-screening platforms engaged by arionay to fulfil regulatory obligations.
• IT and hosting providers: Cloud infrastructure and data centre providers who host the arionay Platform under strict data processing agreements.
• Customer support tools: Helpdesk and live-chat software providers used to manage support communications.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations.

All third-party service providers engaged by arionay are required to process personal data only on arionay's instructions and in accordance with applicable data protection law.

6. Cookies & Tracking Technologies

arionay uses cookies and similar tracking technologies to operate and improve the Platform. The main categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how visitors use the Platform (pages visited, session duration, error reports) to help us improve performance.
• Marketing cookies: Used with your consent to deliver relevant promotional content about arionay games and offers.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the arionay Platform.

7. Data Retention

arionay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.
• Analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes.

When personal data is no longer required, arionay will securely delete or anonymise it in accordance with our internal data retention procedures.

8. Data Security

arionay implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the arionay Platform.
• Encryption of sensitive data at rest, including payment credentials and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for internal systems that process personal data.

While arionay takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, arionay will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arionay:

• Right to be informed: The right to know what personal data arionay collects and how it is used — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data arionay holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to arionay's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the arionay Data Privacy Officer at the details provided in Section 14. arionay will respond to all verified requests within fifteen (15) business days.

10. Children's Privacy

The arionay Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. arionay does not knowingly collect personal data from persons under 21 years of age. If arionay becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended and the data deleted. If you believe a minor has registered on the Platform, please contact us immediately.

11. International Data Transfers

arionay primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers), arionay ensures that such transfers are subject to appropriate safeguards, including contractual clauses that require the recipient to protect the data to a standard equivalent to that required under Philippine law.

12. Third-Party Links

The arionay Platform may contain links to third-party websites or services. arionay is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to the arionay Platform.

13. Updates to This Policy

arionay may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Platform. Where changes are material, arionay will notify you via the Platform or by email to your registered address. The "Effective Date" at the top of this Policy indicates when the current version took effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the arionay Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the arionay Platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with arionay's response to your privacy concern.

This Privacy Policy was last updated on 15 May 2026. Previous versions are available upon request.