arionay FAQ
— All Your Questions, Answered.

arionay follows strict KYC (Know Your Customer) requirements as mandated by Philippine regulations. You will need to submit a valid government-issued ID — this can be a Philippine passport, SSS ID, UMID, driver's licence, PhilSys national ID, or PRC ID. You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last three months). Verification is typically completed within 24 hours.

No. arionay strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of arionay's Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have forgotten your login details, use the password reset function or contact arionay support — do not create a new account.

On the arionay Login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. If you do not see it in your inbox, check your spam or junk folder. Once reset, log in with your new password and consider enabling two-factor authentication for added security.

GCash and PayMaya / Maya deposits are typically credited to your arionay account instantly or within a few minutes. Bank transfers may take up to one business day depending on your bank's processing times. If your deposit has not appeared after the expected timeframe, contact arionay support with your transaction reference number and we will investigate promptly.

To withdraw, log in to your arionay account, go to the Cashier section, and select "Withdraw". Choose your preferred method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Withdrawals are processed within 24–48 hours after identity verification is complete. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

arionay keeps deposit thresholds accessible for Filipino players. The minimum deposit is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary by bank. Maximum deposit limits depend on your account verification level and the payment method used. For the most current limits, check the Cashier section of your arionay account dashboard.

Yes. All games on arionay use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. arionay partners with reputable game providers whose titles are independently tested and certified. The Return to Player (RTP) percentage for each game is displayed in the game's information panel so you always know what to expect.

Absolutely. arionay is fully optimised for mobile play. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy the full arionay game library directly from your smartphone browser — no app download required. The mobile interface is smooth, fast, and designed to work well on both Android and iOS devices.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a certain number of times before you can withdraw the bonus funds as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. arionay clearly states wagering requirements for every promotion in the bonus terms.

Most arionay bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit. Some promotions require you to enter a promo code during deposit or opt in via the Promotions page in your account. Check the specific terms of each offer. If a bonus has not appeared in your account after qualifying, contact arionay support with your transaction details.

To self-exclude, log in to your arionay account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion", select your preferred duration (minimum 6 months or permanent), and confirm. Your account will be locked immediately and you will be removed from all arionay marketing. Self-exclusion cannot be reversed during the chosen period. Gambling is addictive. Know when to stop.

The minimum age to register and play real-money games on arionay is 21 years old, in accordance with Philippine gaming regulations. arionay performs mandatory age verification during registration. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. arionay has zero tolerance for underage gambling.